Medical
We offer a choice of three medical plan options, all administered by Anthem BlueCross BlueShield, that offer network savings. For additional details on the Medical plan, review the 2024 Benefits Guide.
Plan Options
PPO Plan option: Offers lower deductibles and out-of-pocket maximums in exchange for you paying a higher monthly premium.
Consumer Plan option: Has higher deductibles and out-of-pocket maximums in exchange for you paying a lower monthly premium. In addition, the Consumer Plan includes a company contribution to a Health Savings Account (HSA). Only employees enrolled in the plan effective Jan. 1 of the plan year are eligible for the HSA company contribution.
Value Plan option: The Value Plan has the highest deductible and the lowest employee premiums. This plan provides financial protection from major accidents or illnesses (catastrophic events), but also provides copayments for office visits and generic medication.
Other Details
- Medical Claims Administrator
- Anthem
- 1-866-475-4303
- www.anthem.com
Sydney – Anthem’s Benefits App
With Sydney, you have one-click access to everything you need to know about your Anthem benefits — personalized and all in one place.
Other Details
LiveHealth Online
With LiveHealth Online, care from a board-certified doctor is just a click or call away. Offered as part of your Anthem Blue Cross and Blue Shield benefits, LiveHealth Online offers 24/7 access to health care. All you need is a computer, smartphone or tablet.
Other Details
- LiveHealth Online
- 1-888-548-3432
- www.livehealthonline.com
Health Advocate Expert Medical Opinion (EMO)
Health Advocate’s Expert Medical Opinion Program supports both in-person and remote (chart-based) second opinions. Their experienced clinical team matches members with rare, complex or life-altering diagnoses with the right physician experts, so you feel more confident about your care and treatment decisions.
Other Details
- Health Advocate EMO
- 1-866-799-2731
- HealthAdvocate.com/members
- answers@HealthAdvocate.com
SurgeryPlus
SurgeryPlus is a supplemental surgical benefit that provides high-quality, personalized care when you or your covered dependents need a surgical procedure. This full concierge service provides access to some of the best board-certified Surgeons/Centers of Excellence at pre-negotiated bundled rates. Here’s how it works:
- When your doctor recommends surgery, you call SurgeryPlus.
- Your SurgeryPlus Care Coordinator will help you find a top-quality, board-certified surgeon, set up your initial consultation, and walk you through the planning process.
- SurgeryPlus will negotiate all costs before your surgery. You pay your regular plan deductible (if applicable) and Westlake pays all other costs (i.e. no co-insurance is due) for the procedure.
- SugeryPlus coordinates the entire process, including any required travel.
Other Details
- SurgeryPlus
- 1-855-715-1698
- Westlake.SurgeryPlus.com
Omada for Joint & Muscle Health
Omada for Joint & Muscle Health offers virtual therapy for musculoskeletal issues. Receive individualized care delivered by licensed physical therapists through the convenience of a smart phone at no cost to you or your covered dependents.
Other Details
- Omada for Joint & Muscle Health
- omadahealth.com
Tria Health
Tria Health is a resource you can use to help improve your diabetes care. With the help of a Certified Diabetes Care and Education Specialist (CDCES), you will develop a personalized care plan to support your diabetes education, medication review, weight and nutrition, and lifestyle changes. Tria Health is an employer paid benefit. Your information and conversations with Tria are private and confidential.
Other Details
- Tria Health
- 1-888-799-2731
- triahealth.com/schedule
If You Travel Outside the U.S.
Our medical plan options provide in-network level for emergency or urgent care services received outside the U.S. If you need urgent medical attention while traveling outside the U.S., you must pay for the services and submit a claim for reimbursement.
You can access assistance with medical care outside the U.S. through Global Core. If you need to locate a doctor or hospital, or need medical assistance services, you can call Global Core Service Center at 1-800-810-2583 or collect at 1-804-673-1177. 24 hours a day, seven days a week. An assistance coordinator, in conjunction with a medical professional, will arrange a physician appointment or hospitalization, if necessary. For more information about Global Core, visit www.bcbsglobalcore.com. For details about locating a doctor or hospital when traveling outside the U.S., click here.